O2 Tech Support a Customized Technical Aid for Customers
Sensing an opportunity in the field of customized technical guidance and support, O2 recently launched its new chargeable service - O2 Tech Support, offering specialized assistance to its customers at reasonable prices. This service, aimed at its mobile broadband customers, is tailor-made to suit their needs and is much more extensive than the existing customer care model.
A customer would have to pay £7.34 onwards per month for a minimum of 3-months or there is also an option of paying £14.69 per issue, which is based upon the actual usage. The latter also includes a ‘No Fix-No Fee’ feature wherein the customers will not have to pay anything if the technical team is unable to solve their problem. If however your issue is not technical related, but rather more broadband service related, head to a dedicated broadband website for free advice, information and offers for mobile broadband with free laptop, which will certainly save you a bundle and there’s no charge for asking for help.
Head of Pay Monthly at O2, Jonathan Earle, observed that customers desire a single establishment that offers all the services ranging from sale and technical guidance to repair services. This seems to be the primary motive of O2 Tech Support but it remains to be seen whether typical broadband fixing enquiries would also end up being directed to this billed service.
O2 says this new service would offer specialized knowledge and help on everything ranging from preventing viruses, using e-mails, installing a new software or fixing the hard drive. The company probably hopes to attract new customers through this initiative as computer users are still unclear about the different devices and terminologies associated with new technologies.
